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1. What is WhatsApp AI ordering?
WhatsApp AI ordering is an AI assistant connected to your restaurant's WhatsApp number that automatically talks to customers, shows the menu, takes orders, and sends them directly to your system-without staff manually replying.
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2. Do customers need to download an app?
No. Customers use WhatsApp, which they already have on their phones. No app downloads, no signups-just message your number and start ordering instantly.
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3. How does the AI understand customer messages?
The AI is trained to understand natural language. Whether customers say "I want a pizza," "2 burgers please," or just "Hi," the AI recognizes intent, asks clarifying questions, and guides them through the ordering process.
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4. What happens when a customer places an order?
The AI creates the order instantly in your dashboard. You receive real-time notifications, and the customer gets automatic confirmations with order details, estimated time, and status updates.
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5. Does it work for multiple branches?
Yes. Customers can select their preferred branch, and orders are automatically routed to the correct location. Each branch can have its own menu, hours, and availability.
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6. What types of orders can customers place?
Customers can order for delivery, pickup, or dine-in. The AI asks for preferences, collects addresses for delivery, and handles special instructions for each order type.
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7. Can I see order history and customer data?
Yes. All orders, customer details, and conversation history are saved in your dashboard. Build customer profiles, track preferences, and increase repeat orders.